Privacy Policy

Effective Date: January 2026

At Eliwa Project Controls Limited, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you purchase the Elite Project Controls System.

1. Information We Collect

We only collect information that is necessary to process your order and provide you with access to the System:

  • Contact Information: Your name and email address provided during the purchase process.
  • Transaction Data: Details of your purchase via PayPal (we do not see or store your credit card numbers).
  • Support Data: Any information you provide when contacting us for technical assistance or refunds.

2. How We Use Your Data

Your information is used strictly for the following purposes:

  • To deliver the digital files and license keys for the System.
  • To provide customer support and process requested refunds.
  • To send critical updates regarding the System (e.g., bug fixes or major version releases).

3. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We use the following trusted service providers to operate our business:

  • PayPal: To process payments securely. Their privacy policy governs the data they collect.
  • Email Service Providers: To deliver the product and transactional communications.

4. Data Retention

We retain your contact information as long as is necessary to maintain your license record and provide future updates. If you wish for your data to be deleted from our records, please contact us (noting that this may affect our ability to verify your license for future support).

5. AI Data Privacy

The AI Project Controls Assistant (Module 9) consists of prompts that you use with third-party AI platforms (such as ChatGPT). Please be aware that any data you paste into those third-party platforms is subject to their privacy policies. We recommend never inputting sensitive, proprietary, or classified project data into public AI models.

6. Your Rights

Under New Zealand privacy laws, you have the right to request access to the personal information we hold about you and to ask for it to be corrected or deleted.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective Date" at the top of this page will be updated accordingly.